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Six Sigma is a set of qualitative and quantitative quality tools that can help a business improve their processes. The efficiency built into the business processes brings about improved profits, confidence and quality. Ultimately this effort is there to ensure customer satisfaction.

The term Six Sigma comes from statistics to indicate that the process outputs fall within three standard deviations from the center (expected value) giving a range of six standard deviations (or 6 sigma- 6 σ). As a result in terms of individual outputs it means you would have 3.4 defects per million items.

This course is designed to introduce students to basic concepts of Six Sigma particularly in continuous process improvement. Various quality tools used in process improvements will be explored as well as the importance of customer relationships. Courses in Lean, quality and teams will provide knowledge on the other aspects of how Six Sigma works. It is a predecessor to studies in Six Sigma Yellow, Green and Black Belt.

This course will help you teach participants:
o Understand the Basics of Six Sigma.
o Describe the seven quality tools to solve process problems.
o Describe the various quality management tools.
o Describe incremental and breakthrough improvements and understand the methodologies of continuous improvement projects.
o Describe the importance of customer relationships in a quality organization.

Course Overview
Six Sigma Basics
This session delves into first things first as your students will get an introduction to what Six Sigma is and then take a look at the frameworks used for Six Sigma projects.

Improvement Tools
Here, your students will get a look at seven tools that are used in data collection and interpretation for decision making in Six Sigma.

Management Tools for Generating Ideas
This session discusses tools that can be used for the generation of ideas, which are vital to the Six Sigma process. Also included are consensus building tools.

Continuous Improvement
In this session, your students will learn how to carry out a Six Sigma continuous improvement project.

Customer Relationships
Without customers any business will fail, therefore you need to have solid well maintained relationships with your customers. This session will look at customer satisfaction.

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Volume of Learning: 10-hours


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